SERVICES // IT

Practical IT services in Stoke-on-Trent for small businesses

For businesses that do not have an IT department. Email, Microsoft 365, domains and day-to-day support from the same people who look after your website.

Outlook, DNS settings and a cookie banner on tilted screens in the studio
WHY WE DO IT

One team for your website, email and IT

Most small businesses do not have an IT department. They have an owner who knows a bit, a nephew who knows a bit more and a list of passwords on a sticky note. That works right up until the email stops, the domain expires or a new starter needs setting up on Monday morning.

Our IT services in Stoke-on-Trent grew out of the web work we already do. We were already registering domains, setting up email and fixing DNS for the 200+ businesses we look after. It made sense to offer practical small business IT alongside it, so our clients have one team to call instead of three.

We are not a giant managed service provider and we do not pretend to be. We are a practical, approachable studio that sorts things out, explains what we did and makes sure it does not happen again.

WHAT WE DO

Small business IT, without the jargon

Three areas cover most of what our clients need help with.

Microsoft 365 and email

Business email set up properly, migrations to Microsoft 365, Outlook, shared mailboxes and on-site help when you move.
Find out more

Domains and DNS

Domain registration and renewals, DNS records, email deliverability and help recovering domains that have slipped away.
Find out more

IT support

Remote support for everyday problems, new laptop setup, backups and a friendly voice when something stops working.
Find out more

Cookies and GDPR

A cookie banner that works, Google Consent Mode set up properly and privacy pages that match your site.
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WHY IT MATTERS

Why your website, email and domain belong together

Your domain name sits underneath everything. It points visitors to your website, tells the world where to deliver your email and proves to other mail servers that your messages are genuine. When those settings are spread across different suppliers who never talk to each other, small changes cause big problems.

We see it often: a new website goes live and the email stops, or a domain renewal lands in an old inbox nobody checks. When one team looks after the lot, those problems simply do not happen, and when something does go wrong there is no finger-pointing about whose job it is.

  • One point of contact for web, email and domains
  • Changes planned so nothing breaks
  • Records of what is set up and where
  • UK hosting with Cloudflare protection
Outlook inbox on a business email account, shown on a tilted laptop screen
IS THIS YOU?

Signs your business could use some IT support in Stoke-on-Trent

If any of these sound familiar, we can help.

  • Staff still use personal email addresses for work
  • Nobody is quite sure who controls your domain name
  • Emails to customers keep landing in spam folders
  • New starters wait days for a working laptop and login
  • You are not certain your important files are backed up
  • You have no one to ring when something stops working
HOW IT WORKS

How we get you sorted

01 Have a chat

Tell us what is frustrating you, what you rely on day to day and what you would like to change.

02 Take stock

We check your domain, email, accounts and devices so we understand what you have before we recommend anything.

03 Plan the work

You get a clear, plain-English plan and quote. Bigger changes are scheduled to avoid disrupting your working day.

04 Do it and document it

We carry out the work, test it and leave you with notes on what was set up, so you are never in the dark.
WHAT CLIENTS SAY

Why clients stick with us.

QUESTIONS

Questions about our IT services

We are a design, web and IT studio, focused on practical IT for small businesses. For specialist needs such as complex networks or large server setups, we will tell you honestly and point you in the right direction.

Most support is handled remotely because it is quicker for you. On-site help is available for Microsoft 365 moves and other jobs where being there in person makes a real difference.

Yes. Many IT clients come to us for email or domain help first. We can work alongside your existing setup or bring it under one roof if that is simpler.

We are based in Stoke-on-Trent and work with businesses across Staffordshire and Cheshire. Remote support works anywhere in the UK.

It depends on the job. One-off work such as a Microsoft 365 migration is quoted up front. Ongoing support is charged at £65 an hour. See our IT support page for details.
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LET’S TALK

Let’s build something that sets your business up for what’s next.

Fill in the form and I’ll come back to you within one working day with an honest answer and a fixed quote. Rather talk? Just call.