Privacy and cookies

1.1 Studio Alex Ltd (we, us) runs studioalex.co.uk. We are the controller of the personal information described here.

1.2 Registered office: Ebenezer House, Ryecroft, Newcastle, Staffordshire, ST5 2BE.

1.3 If you have any questions about your information, email [email protected] or call 01538 822123.

2.1 When you get in touch: your name, email address, phone number, business name and anything you tell us in your message.

2.2 When you order print: your name, billing and delivery address, email, phone number, what you ordered, your order notes and design brief, and the artwork files you upload or send us.

2.3 Payments: card payments are handled by our payment provider (WooPayments, powered by Stripe). We never see or store your full card details.

2.4 When you use the website: technical information such as your IP address, browser and device, and, only if you agree, how you use the site and which adverts brought you here (see section 7).

3.1 To reply to your enquiry and give you a quote. Our lawful basis is taking steps at your request before entering into a contract.

3.2 To take payment, check your artwork, send proofs, produce and deliver your order, and deal with any problems. Our lawful basis is performing our contract with you.

3.3 To keep business and tax records. Our lawful basis is our legal obligations.

3.4 To keep the website secure and working properly. Our lawful basis is our legitimate interests.

3.5 To understand how the site is used and to measure our advertising, only where you’ve agreed through the cookie banner. Our lawful basis is your consent, which you can withdraw at any time.

3.6 We don’t sell your information, and we don’t send marketing emails unless you’ve asked us to.

4.1 We only share what’s needed, with trusted providers who act on our instructions:

4.2 our website host and Cloudflare, which keeps the site fast and secure; WooPayments and Stripe for card payments; our UK trade printers, who receive your print-ready artwork and, where we deliver direct, your delivery details; couriers, for delivery; Dropbox, where we store order artwork and proofs; our email and IT providers; and Google, for analytics and advertising measurement, only with your consent.

4.3 Some of these providers may process information outside the UK. Where they do, they use safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum or an adequacy decision.

4.4 We may also share information if the law requires it.

5.1 Enquiries that don’t become work: up to 2 years, then deleted.

5.2 Orders, invoices and related emails: 6 years after the end of the financial year they relate to, as required for tax and company records.

5.3 Artwork uploaded but never ordered: deleted automatically after 7 days.

5.4 Artwork and proofs for orders: kept so you can reorder easily. Ask us and we’ll delete them.

5.5 Cookie consent records: 1 year.

6.1 You can ask us for a copy of your information, ask us to correct it, delete it, restrict or object to how we use it, or move it to someone else. Where we rely on your consent, you can withdraw it at any time.

6.2 Email [email protected] and we’ll reply within one month.

6.3 If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

7.1 Cookies are small files stored on your device. We use: necessary cookies, which make the site work, such as keeping items in your basket, keeping you logged in and remembering your cookie choice (these can’t be switched off); analytics cookies, which tell us how people use the site so we can improve it; and advertising cookies, which help us measure whether our Google Ads work.

7.2 Analytics and advertising cookies are only set if you agree. Google tags on our site use Google Consent Mode, so they respect your choice.

7.3 You can change your choice at any time using the cookie icon in the corner of the screen. The full, current list of cookies is shown in the cookie settings panel.

7.4 You can also block or delete cookies in your browser settings, but parts of the site, such as the basket, may stop working.

8.1 We’ll update this policy if anything changes. The date at the bottom shows when it was last updated.