SERVICES // WEB DESIGN

Hacked WordPress site fix and website rescue

Hacked, painfully slow, broken after an update or locked out by a previous developer? We get your website working again and put you back in control.

Surfacing contractor website on a laptop and phone
WEBSITE RESCUE

When your website stops working for you

If you need a hacked WordPress site fix, or your website has simply stopped behaving, you’re not on your own. It’s one of the most common reasons people get in touch with us, and it’s rarely the business owner’s fault.

Sometimes a site has been left without updates for years. Sometimes the person who built it has moved on and taken the logins with them. Sometimes a plugin update has knocked half the pages over. Whatever has happened, the first job is the same: work out exactly what’s wrong, then fix it calmly and properly.

We explain what we find in plain English, tell you what it will take to sort, and agree the cost with you before we start.

WHAT WE FIX

Website rescue for the problems we see most

Hacked WordPress sites

Spam pages, strange redirects, warnings in Google or a host that’s suspended your account. We clean the site, close the hole and harden it.

Slow websites

Bloated themes, too many plugins, oversized images and poor hosting. We find what’s dragging and fix it.

Broken websites

White screens, broken layouts, forms that don’t send or a site that fell over after an update.

Lost access to your website or domain

Forgotten logins, an expired domain or accounts in someone else’s name. We help you get them back.
Find out more

Site held by a previous developer

When a developer controls your hosting, domain or logins and won’t hand them over, we help you take back what’s yours.

Neglected sites

Years without updates or backups. We bring it up to date and get proper maintenance in place.
HOW IT WORKS

How we rescue a website

01 Tell us what's happening

Call 01538 822123 or email [email protected]. Tell us what you’re seeing and what access you still have.

02 Diagnose

We look at the site, the hosting and the domain to find out what’s actually wrong, not just the symptom.

03 Agree the fix

We explain what we’ve found and what it will cost, before any work starts.

04 Clean, repair and secure

We fix the problem, remove anything malicious, update the software and close the gaps that let it happen.

05 Hand back control

You get your logins, and we make sure the domain and hosting are in your name.

06 Keep it safe

If you’d like, we move the site onto our hosting and maintenance, with Cloudflare and weekly off-site backups.
LOCKED OUT?

Taking back a site from a previous developer

This one comes up more than you’d think. The website, the domain and sometimes even the email are sitting in a developer’s account, and getting a reply has become impossible. Meanwhile, you can’t change a phone number on your own website.

Your domain and your website are business assets, and they should be in your name. We help you work out who holds what, get the right accounts transferred, and set things up so you can never be held to ransom like that again.

  • Find out who the domain is registered to and where it’s hosted
  • Recover or transfer domain access into your name
  • Copy the site safely if we can reach it
  • Rebuild it if we can’t, so you’re not stuck
  • Keep your email running throughout
Coach and minibus operator website on a laptop and phone
BEFORE YOU CALL

What helps us fix it faster

Don’t worry if you don’t have all of this. Anything you can find makes the job quicker, and we’ll help track down the rest.

  • Your website address and a description of the problem
  • When you first noticed it and anything that changed around then
  • Any logins you have: WordPress, hosting or domain registrar
  • Who built the site, if you know
  • Any emails from your host or Google about the site
  • Screenshots of error messages or warnings
WHAT CLIENTS SAY

Rated 5.0 by local businesses.

QUESTIONS

Website rescue questions

Yes. We clean out the malicious code, close the gap that let it in, update everything and get the site back to normal. We then recommend ongoing maintenance so it doesn’t happen again.

It depends on how badly the site is affected and what access we have. Rescue work starts from £220, and we’ll agree the cost with you before we start.

We aim to look at urgent problems quickly, and we’ll always reply within one working day. It depends on the problem and how much access we can get.

Yes. We help you find out who holds the domain and hosting, get access transferred into your name, and rebuild the site if we have to.

The usual causes are oversized images, too many plugins, a heavy theme and cheap hosting. We find out which applies to your site and fix it.

Sometimes a rescue is the right call, sometimes a rebuild is better value. We’ll tell you honestly which makes more sense once we’ve looked.
RELATED SERVICES

Keep your website safe from here on

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Websites

Hosting and maintenance

UK hosting, Cloudflare and weekly off-site backups.

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IT services

Domains and DNS

Your domain in your name, set up properly.

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Websites

WordPress websites

When a fresh build makes more sense than a rescue.

Take a look

LET’S TALK

Let’s build something that sets your business up for what’s next.

Fill in the form and I’ll come back to you within one working day with an honest answer and a fixed quote. Rather talk? Just call.