IT SERVICES // SUPPORT

Small business IT support in Stoke-on-Trent from people you can talk to

Remote support, new laptop setup and backups for businesses that do not have an IT department. Friendly, practical help when something stops working.

IT support ticket list with most jobs resolved the same day
WHY IT HELPS

Somebody to ring when it goes wrong

When the printer stops, a laptop will not connect or someone has forgotten their password, most small businesses lose time trying to fix it themselves. Small business IT support in Stoke-on-Trent should be simple: someone you know, who understands your setup, and who can usually sort it out remotely.

Because we already look after websites, email and domains for many of our clients, we often know your setup before you call. That means less explaining and quicker fixes. And because we explain things in plain English, you will understand what went wrong and what we did about it.

We focus on the everyday IT that keeps a small business running, rather than complex corporate networks. If you ever need something beyond that, we will tell you honestly.

WHAT’S INCLUDED

IT support across Staffordshire

Remote support

We connect securely to your computer, with your permission, to diagnose and fix problems without anyone needing to travel.

New laptop setup

New computers set up with your email, files, software and security, ready for a new starter to use from day one.

Backups

Making sure important files and email are backed up, and checking that backups can actually be restored.

Users and accounts

Adding new starters, removing leavers, resetting passwords and keeping access tidy and secure.

Security basics

Multi-factor sign-in, updates and sensible settings to protect against the most common threats.

On-site when needed

Some jobs are easier in person. On-site help is available for Microsoft 365 moves and similar work.
BACKUPS

Backups you never have to think about

Ask most small business owners whether their files are backed up and the honest answer is “I think so”. A laptop left on a train, a failed hard drive or a ransomware email can wipe out years of quotes, drawings and accounts in seconds.

We check what needs protecting, put sensible backups in place and test that files can be restored. It is not exciting work, but it is the kind that matters enormously on the one day you need it.

  • Important files identified and protected
  • Email and cloud data included
  • Restores tested, not just assumed
  • Clear notes on what is backed up and where
New laptop set-up checklist with encryption, backup and updates ticked off
HOW IT WORKS

How remote support works

01 Get in touch

Call 01538 822123 or email [email protected] and tell us what is happening.

02 Connect securely

With your permission, we connect to your computer remotely so we can see the problem for ourselves.

03 Fix it

We sort the issue and explain what caused it in plain English.

04 Prevent it

Where we can, we change things so the same problem does not come back.
COSTS

IT support rates

Pay as you go for occasional help, or a monthly arrangement if your team relies on us regularly. All prices exclude VAT.

Pay as you go

£65 per hour

Remote support charged in 15-minute blocks. Ideal for occasional problems.

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Monthly support

From

£65 a month

A set number of support hours each month at £65 an hour, with unused hours rolling into the next month. For businesses that want regular support and a set monthly cost.

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New laptop setup

From

£65 per device

Email, files, software and security set up and ready to use.

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WHAT CLIENTS SAY

Five stars on Google, from real clients.

QUESTIONS

IT support questions

Yes. We are based in Stoke-on-Trent and support businesses across Staffordshire and Cheshire. Because most support is remote, we can help businesses anywhere in the UK.

Yes. We only connect with your permission using secure remote access software, and you can see what we are doing on screen.

Yes. We set up email, files, software and security so the laptop is ready to use on their first day.

We reply within one working day, Monday to Friday, 9am to 5pm. Urgent problems such as email being down are always prioritised.

No. You can use us on a pay as you go basis, or choose a monthly arrangement if it suits you better.
RELATED SERVICES

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Microsoft 365 and Email

Business email, Outlook and shared mailboxes set up properly.

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Domains and DNS

Renewals, records and email deliverability looked after.

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Websites

Hosting and Maintenance

Your website kept secure, updated and backed up.

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LET’S TALK

Let’s build something that sets your business up for what’s next.

Fill in the form and I’ll come back to you within one working day with an honest answer and a fixed quote. Rather talk? Just call.